Customers don’t stop calling on weekends. The challenge? Very few technicians love being on-call, and outsourcing to third parties is expensive. This playbook shows how to activate your team with instant pay opportunities instead of mandates.
The Facts of a Service Business
- Recurring and membership customers expect responsiveness — even on weekends.
- Speed to lead matters, but weekend coverage is difficult with fixed headcount.
- Third-party firms are costly, and mandatory on-call policies hurt morale.
A New, Win-Win Strategy: Surge Pay
- Make weekends optional. No more forced on-call shifts — frame it as a chance to earn bonuses.
- Book calls as normal. Schedule for Monday to keep baseline processes intact.
- Post calls as instant pay opportunities. Whoever claims and completes before Monday gets paid instantly.
- First come, first served. No favoritism, no negotiation — hand-raisers win.
- Approve and pay out same day. Talent sees money hit their wallet instantly.
Why Instant Pay?
Research shows access to instant pay has the same effect as a 19% wage increase — higher productivity, stronger retention, and more hours worked. Simply having access leads to incremental shifts picked up, fewer call-outs, and longer tenure.
Results You Can Expect
- Speed to fulfillment: Win calls — and revenue — faster.
- Lower costs: Avoid expensive third-party coverage.
- Higher agency: Techs pick up work on their terms.
- Happier customers: Weekend responsiveness drives loyalty and renewals.
How to Implement (10 Minutes)
Team,
As we grow and sign more recurring business, customers will expect weekend coverage. Instead of mandatory on-call, we’re implementing surge pay weekends:
- We’ll still schedule weekend calls for Monday as always.
- But we’ll also post service calls to the team in FieldPay.
- First come, first served: whoever picks it up gets paid instantly.
You’ll receive a FieldPay signup link shortly — easy, secure, and instant.
Next Steps
Want to pilot surge pay weekends with your team? Explore more on our Resources hub or join the FieldPay waitlist to get early access.